Delivery & returns

We ship worldwide. Orders are prepared within 2–3 business days, excluding weekends and public holidays. Once dispatched, delivery usually takes 7–14 business days. These estimates begin after processing and may vary by destination, carrier, customs, or periods of high demand.

Available services, delivery charges, and the estimated arrival date for your destination are shown at checkout before payment. All prices and delivery charges are displayed in USD.

When your order leaves us, we will send tracking details to the email address used at checkout. Please allow time for the carrier’s tracking page to update.

International orders may be subject to import duties, taxes, brokerage charges, or customs fees imposed by the destination country. These charges are not included in our product or delivery prices and are the customer’s responsibility. Customs delays are outside our control.

Please check your delivery address carefully. We cannot guarantee changes after an order has entered processing. Additional delivery charges caused by an incorrect address, refusal, or failure to collect may be deducted from a refund where permitted.

Eligible items may be returned within 14 days of delivery. Before sending anything back, contact our customer care team for return instructions. Items sent without authorization may be delayed or returned to the sender.

Returned items must be unworn, unwashed, unaltered, free from marks, scents, and damage, and returned with every original tag and protective element attached. Please take care when trying on garments, as items showing signs of wear cannot be accepted.

Customers are responsible for return delivery costs. Use a tracked and insured service and retain proof of postage until your return is complete. Original delivery charges and return delivery costs are non-refundable unless an item is confirmed faulty or incorrect.

Exchanges are subject to stock availability. Request the preferred size when arranging your return; if it is unavailable when the return is processed, we will issue an eligible refund instead.

Approved refunds are returned to the original payment method in USD. After we receive and inspect the return, please allow up to 10 business days for processing. Your bank or payment provider may require additional time before the credit appears.

If a returned item does not meet this policy, we may decline the return and send it back to you. This policy does not limit any rights that cannot be excluded under applicable consumer law.

Items marked Final Sale or clearance are not eligible for return, exchange, or refund unless faulty. Gift cards are final sale. For hygiene reasons, intimate items, underwear, and swimwear with a removed or disturbed hygiene seal cannot be returned.

An item received damaged, faulty, or different from what was ordered should be reported to customer care promptly, with your order number and clear photographs, so we can make it right.